Zoltatem a écrit: |
Bonjour!
Je rencontre un interrogation! Au déballage de l'alim, une senteur d'huile m'a remonté au nez. Et lorsque j'ai connecté l'alim et démarrer le PC, la senteur était assez intense! J'ai contacté Corsair: Hi Corsair, Sorry i'm french. When unpacking, a big scent of oil. 2 hours later, my wife entered the living room, she said: very bad smell! The smell is not electronics, it's really old oil. It is functional! Tell me if it's normal. It is functional! Tell me if it's normal. It is functional! Tell me if it's normal? Do I have to return it? Sad I have no other! Corsair a répondu: Hello Zoltatem, Thank you for bringing this up. We understand how important this is to you. It seems that we need to replace the unit. It should not have any kind of smell. Please do refrain from using it in the meantime. Please attach the following: - A photo/screenshot/PDF of the receipt/invoice to the ticket so that we can validate the warranty. - A photo of lot code or the serial number sticker of the item in question https://help.corsair.com/hc/en-us/articles/360025378691-Find-a-Serial-Number-or-Lot-Code The attachment area is at the bottom of this screen. Afterward, please respond back with a ticket comment so that we will know the requested files have been attached. Also, Please attach a photo of your item's serial number and a photo/screenshot/PDF of the receipt/invoice to the ticket so that we can validate the warranty. Please be sure to leave a note when you upload the receipt/invoice. Please verify if the information below is correct: Voici une capture HWmonitor, j'ai une petite hausse de tension, elle défectueuse cette alim? |
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